The satisfaction of our customers is very important to us. To create a positive experience, we provide secure coverage enriched by a full range of value-added services. One of our proudest accomplishments is the fact that nine out of ten of our policyholders choose to renew their policies with us year after year. Below are just a few of the reasons:
- Flexible Pricing/Payment Options
To give our policyholders the greatest possible savings and provide favorable billing terms reflecting today’s cash-flow realities, we offer FLEXIBLE alternatives that allow us to customize solutions designed to satisfy the individual needs of our customers.
- Local Connection
While our staff is highly trained and expert in the handling of all aspects of our products, we recognize that customer convenience often starts at the local level. As a result, we sell our product through a network of independent agents and brokers from communities throughout the United States; these carefully selected and highly trained professionals are able to acquaint customers with the full range of options available and help create customized insurance solutions that feature the best possible price and a plan for taking advantage of appropriate services.
- Ease of Use
Doing business with Berkshire Hathaway GUARD Insurance Companies couldn’t be easier. From fulfillment of requests for quotes via GUARD E-Z Rate through the issuance of policies, billing of premium, and management of claims, our focus is timely, convenient, AND effective service. When you have questions or require help, we provide a range of resources to allow you to select the method best suited to you. Via the Internet and our secure Agency and Policyholder Service Centers, we make transactional account information available as well as extensive viewable/printable materials. Alternatively, a Customer Service call will get you directly to a member of our staff who is trained to offer the kind of personalized attention you deserve.
- Loss Control Resources
Loss control benefits everyone, facilitating an efficient, productive, and safe environment. Therefore, the best way to reduce expenses incurred as a result of claims is through prevention. At Berkshire Hathaway GUARD Insurance Companies, our staff has the educational background, general expertise, and hands-on experience to assist our policyholders in creating and maintaining an environment free of hazards. However, we realize that not everyone wants or need extensive assistance from their insurance company, so we also make a broad selection of easy to use and understand resources (such as online, streamed videos and safety flyers) available.
- Expert Claims
Unfortunately, claims happen. No one wants one to occur, but the reason insurance is purchased is for those unpredictable misfortunes. Our staff of trained experts is dedicated to resolving claims as quickly, fairly, and painlessly as possible. Some of the factors that contribute to our success are toll-free, 24-hour claims reporting and a national network of highly specialized business partners (including medical providers, emergency service vendors, appraisal services, etc.) that can be accessed when circumstances dictate.