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COVID-19: NOTICE TO NEW JERSEY POLICYHOLDERS

Posted 4/20/20

As the coronavirus pandemic continues, we recognize the negative impact this situation may be having on our policyholders, and we want to take this opportunity to reinforce our commitment to all of our customers. As a result and in response to the New Jersey Department of Banking and Insurance’s Order No. 123, we wish to notify you of certain measures that we are taking to provide temporary premium payment relief to policyholders experiencing financial hardship as a result of the COVID-19 pandemic.

Specifically, we are:

  • Suspending cancellations for non-payment of premium for 90-days beginning retroactively on April 1, 2020 or May 1, 2020 (at the policyholder’s discretion);
  • Waiving late fees for premiums and not reporting late payments to credit rating agencies during the 90-day grace period;
  • Allowing premiums due but not paid during the 90-day grace period to be paid over the remainder of the current policy term or up to 12 months in up to 12 equal installments, whichever is longer;
  • Ensuring that late payments during the 90-day period are not considered in any future premium calculations at any time (i.e., applicable late payments will not be counted for any rating, pricing, tiering attributes, etc.).

As circumstances develop over the next few weeks, we will revisit and adjust this timing as needed. We will also continue to comply with any directives issued by the state department of insurance on billing issues.

If you are experiencing financial hardship as a result of the COVID-19 pandemic, please contact us at 1-800-673-2465 or via email at csr@guard.com to discuss payment arrangement alternatives. Payments for all lines of insurance can be made online at www.guard.com, through our Policyholder Service Center at policyholder.guard.com/access, by contacting our Customer Service Department at the number or email address shown above, or through traditional mail to the address below.

 
 
 

 
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