Browse
Careers
 
 
 

COVID-19: NOTICE TO NEW YORK POLICYHOLDERS

Posted 3/24/20

We understand that there will likely be questions about your insurance policy and how it may be impacted by the developing COVID-19 virus situation. We urge you to carefully read your specific insurance policy and all of the endorsements that are part of your policy.

When you review your insurance policy, please pay careful attention to the Coverage terms and Exclusions and specifically note the following:

  • Property Damage: Our standard form of Businessowner’s policy covers “direct physical loss of or damage* to Covered Property….”
  • Business Income: If you elected to purchase insurance for your property, our standard form of Businessowner’s policy includes coverage for loss of Business Income due to the suspension of your operations. Under the terms of the policy, “The suspension must be caused by direct physical loss of or damage* to property at the described premises.”
  • Business Income from Dependent Property: If you elected to purchase insurance for your property, our standard form of Businessowner’s policy includes coverage for loss of Business Income due to the suspension of your operations. Under the terms of the policy, “The suspension must be caused by direct physical loss of or damage* to property at the described premises.”
  • Civil Authority: If you elected to purchase insurance for your property, our standard form of Businessowner’s policy includes coverage for loss of Business Income due to the action of civil authority (governmental order) prohibiting regular operations at the described premise. Under the terms of the policy, the action must be a result of “when a Covered Cause of Loss causes damage to property other than property at the described premises.” (Emphasis added).
  • Exclusion of Loss Due to Virus or Bacteria: Our standard form of Businessowner’s policy includes an Exclusion for loss or damage, which provides:
    “We will not pay for loss or damage caused by or resulting from any virus, bacterium or other microorganism that induces or is capable of inducing physical distress, illness or disease.”
    This exclusion applies to all property coverages including business income, Business Income from Dependent Property, and civil authority.

    *Emphasis added.

The notice is for general informational purposes only and is not intended to provide coverage advice or opinions with respect to your individual policy or any claim. We will investigate property and liability claims as submitted to determine if your policy will respond to any such claim.

If you have questions about coverage contact your agent or broker, or contact us. Our Customer Service Department is available to handle calls from 8:00 AM to 7:30 PM EST at 1-800-673-2465 or email us at csr@guard.com or contact us via online chat through our Policyholder Service Center.


Posted 4/2/20

REGULATORY NOTICE: In response to the ongoing COVID-19 crisis, the New York State Department of Financial Services has issued orders or emergency regulations that require insurers to provide temporary premium payment relief for policyholders experiencing financial hardships as a result of the COVID-19 pandemic. (https://www.dfs.ny.gov/system/files/documents/2020/03/re_consolidated_amend_pt_405_27a_27c_new_216_text.pdf). We will be suspending cancellations for non-payment until June 1, 2020, and we will not be assessing late fees for premiums due on or before June 1, 2020. As circumstances develop over the next few weeks, we will revisit and adjust this timing as needed. We will also continue to comply with any directives issued by state departments of insurance on billing issues. If you are experiencing financial hardship as a result of the COVID-19 pandemic, please call us at 1-800-673-2465 to discuss billing and make alternative payment arrangements.


Posted 4/13/20

Payment Flexibility for Missed Payments

In addition to the payment information previously noted, policyholders who did not make a timely payment due to financial hardship as a result of the COVID-19 pandemic and who can demonstrate such financial hardship, may call us at 1-800-673-2465 to arrange to make their missed payments over a 12-month period.

 
 
 

 
© WestGUARD Insurance Company
CareersAffiliatesPrivacy PolicyOther Disclosures
A+ Superior