COVID-19: NOTICE TO NEW YORK POLICYHOLDERS
We understand that there will likely be questions about your insurance policy and how it may be impacted by the developing COVID-19 virus situation. We urge you to carefully read your specific insurance policy and all of the endorsements that are part of your policy.
When you review your insurance policy, please pay careful attention to the Coverage terms and Exclusions and specifically note the following:
The notice is for general informational purposes only and is not intended to provide coverage advice or opinions with respect to your individual policy or any claim. We will investigate property and liability claims as submitted to determine if your policy will respond to any such claim.
If you have questions about coverage contact your agent or broker, or contact us. Our Customer Service Department is available to handle calls from 8:00 AM to 7:30 PM EST at 1-800-673-2465 or email us at email@example.com or contact us via online chat through our Policyholder Service Center.
REGULATORY NOTICE: In response to the ongoing COVID-19 crisis, the New York State Department of Financial Services has issued orders or emergency regulations that require insurers to provide temporary premium payment relief for policyholders experiencing financial hardships as a result of the COVID-19 pandemic. (https://www.dfs.ny.gov/system/files/documents/2020/03/re_consolidated_amend_pt_405_27a_27c_new_216_text.pdf). We will be suspending cancellations for non-payment until June 1, 2020, and we will not be assessing late fees for premiums due on or before June 1, 2020. As circumstances develop over the next few weeks, we will revisit and adjust this timing as needed. We will also continue to comply with any directives issued by state departments of insurance on billing issues. If you are experiencing financial hardship as a result of the COVID-19 pandemic, please call us at 1-800-673-2465 to discuss billing and make alternative payment arrangements.
Payment Flexibility for Missed Payments
In addition to the payment information previously noted, policyholders who did not make a timely payment due to financial hardship as a result of the COVID-19 pandemic and who can demonstrate such financial hardship, may call us at 1-800-673-2465 to arrange to make their missed payments over a 12-month period.