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Confirm Payment Information

Discuss a Billing Issue

Complete Your Self-Audit


To confirm your last payment and the upcoming amount due:

Call 1-800-673-2465. Press 1; then 1 again for billing. (Be sure to wait until each voice-automated menu begins before making your selections.) 

Note: Information is not available through our voice-automated menu for payments coordinated through select payroll companies. In these cases, you'll need to speak with a Customer Service Representative (1-800-673-2465) or you can contact your Agent.


Log in or register to use our Policyholder Service Center; on the Payment Status page (accessible from the Billing menu), review the Check #, Date, and Amount of your Last Payment received as well as any Past Due or Current Due amounts.

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To discuss any billing issues:

Call our Customer Service department at 1-800-673-2465.

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To complete your self audit on-line:

Follow a few simple steps.

1. Gather some key business information and documentation for your policy period:

  • Payroll records that list individual wages and job duties;
  • Federal Quarterly Tax Returns (IRS Form 941) for the most recently completed 4 quarters;
  • All your Miscellaneous Income Forms (IRS Form 1099); and
  • Any subcontractors’ Certificates of Insurance (ACORD Form 25).

2. Log in or register to use our Policyholder Service Center.

3. Click the Complete Your Audit link accessible from the Premium Audit menu.

4. Follow the instructions provided on the form.

If you have any general questions, please contact your agent. If you need assistance with our form, call our Customer Service Department at 1-800-673-2465.

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